|
Frequently Asked Questions
When planning an event there will always be a number of questions
that need to be answered. To save you the time and concern we have
put together a list of answers to the following popular questions...
|
|
|
|
If you should have any more questions please call or email
us.
|
|
|
How does the pricing work?
You are charged for a 3 day rate (72 hours),
unless otherwise agreed. Additional periods are available at 25%
surcharge per day. Hire rates are inclusive of VAT, 10% of the Marquee
Hire Price will be charged for hard standing kits. (Marquees erected
on hard surfaces)
|
 |
|
How and when do I pay?
We accept cash and cheques made payable
to All About Marquees. A 40% deposit is required to confirm any booking.
This is deducted from the final bill and is non-refundable.
|
|
|
When should I make my reservations?
Please book as early as possible. Especially
for the busy summer and Christmas periods. We reserve the right to
add a premium for orders received less than 7 days prior to an event.
When hiring a marquee we recommend that you allow at least one day
before your event starts for erection and installation.
|
|
|
What about changes in my order?
Additions are welcome subject to availability.
Small deletions/alterations prior to delivery, except marquees, can
be accommodated and may be subject to a charge.
|
|
|
Is there a charge for delivery and collection?
Rates for delivery and collection will be
quoted when you make you enquiry. Specific rates may apply dependent
on size and location of event.
|
|
|
What type of service can I expect when the
van arrives?
Our standard delivery/collection includes
the erection and striking of your marquee, furniture will be dropped
and stacked in a mutually convenient place. We can provide a set up
service at an extra cost, please state if this is required when placing
your order. If you have booked a marquee our staff will erect this
and hang linings, lay flooring and install any staging, lighting or
heating. We do recommend that there is someone available to meet our
staff on arrival. This ensures that the marquee(s) are positioned
correctly and you are shown how to operate any equipment.
|
|
|
What is my responsibility for equipment
return?
On collection tables and chairs should be
knocked down, and any linen placed in the bags provided. All litter
is expected to be removed from the marquee prior to collection. A
cleaning service is available on request.
|
|
|
What happens if something is broken damaged
or missing?
We do charge for missing, broken or damaged
items. All equipment is the responsibility of the hirer for the duration
of the hire period. Be sure equipment is secured when not in use and
protected from weather.
|
|
|
Insurance ?
Full liability insurance cover, excluding
£500.00 policy excess, is available at 5% of hire charge. This charge
will be automatically added for all marquee hire orders. Please note,
however, although we strongly recommend that you take out this insurance
it is not compulsory. You may request that it be deleted from your
order beforehand if you feel that it is not needed but you should
be aware that you are fully liable for any damage incurred.
|
|
|
How will I be charged for fuel that I have
used?
A full cylinder is provided with each of
the patio heaters and is included in the hire price. Any additional
fuel that is required will be agreed prior to the event. All generators
will be supplied fully fuelled and will need to be returned the same
way. Alternatively, a charge will be made that reflects the current
price per litre for replenishment and will be billed to the hirer
after the event.
|
|
|
